STIHL Incorporated Privacy Policy

If you have questions about this Privacy Policy or other data protection matters concerning STIHL Incorporated, you can contact us by phone at 1-800-GO-STIHL (1-800-467-8445), via our online contact form, or by email at stihlcs@stihl.us.

STIHL collects different types of Personal Information about you in depending on your contact point with us.

Personal Information means any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. You are not required to provide Personal Information to browse the STIHL Websites. If you choose to purchase products and/or services from the STIHL Websites, you may be asked to provide your name, telephone number (in case our customer service personnel need to reach you about your order), mailing and/or shipping address, email address. STIHL processes payment through a third party processor and does not see or collect your credit card information. If you choose to create an online account, you may provide your name, address, telephone number, email address or other information you choose to provide. Personal Information may also include, for example, purchasing history, warranty history and data you make available to STIHL Incorporated through the STIHL Websites, in-store purchases, or connected products. Those seeking career opportunities may be asked to provide contact, background, education and employment information. If you participate in our online communities, any information you post is publicly accessible. If you download one of our Apps, we will collect your name and contact information, as well as information about your device, so that we can identify you when you connect with us.

Some of your Personal Information is information you provide directly to us, for example to register a product or seek information about a product you have purchased or are interested in purchasing. However, we also may collect certain Personal Information automatically, such as cookies generated from your use of our website.

STIHL uses cookies to assist in online marketing initiatives through third party vendors to serve online advertisements based on your visits to STIHL Websites. Cookies are small files that are transferred to your computer’s hard drive through your Web browser (if you allow) and enables sites or service provider systems to recognize your browser, capture and remember certain anonymous information.

We do not honor any do not track requests sent from a web browser. Our site collects personally identifiable information from visitors and tracks their online activity.

By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from STIHL Incorporated at the mobile number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Message frequency varies. Message and data rates may apply. View Terms & Privacy.

We may use your Personal Information for our general commercial purposes, including:

• Providing customer services to you at your request
  
• Communicating with you regarding products and safety issues such as recalls
  
• Providing information about our products, services and special events and those of third parties which we believe may be of interest to you.
  
• Processing and fulfilling your purchase order or request for information, contacting you regarding your order, or answering any questions/concerns you might have regarding your order.
  
• Customizing your STIHL Website experience and speeding up the shopping process by remembering you through your online account.
  
• Allowing registered members to submit content to our STIHL Website and participate in our communities, online ratings and reviews, talk forums, chats, blogs and outdoor questions and answers forums, and providing them with access to exclusive content.
  
• Conducting surveys to assess customer satisfaction and preferences.
  
• Considering and processing applications for employment.
  
• Offering and operating our mobile Apps
  
• Improving our retailer network, and for internal business and marketing purposes, as permitted by applicable laws
  
  

We may use your information for any purpose if the information does not identify you and cannot be combined with other information accessible to us to identify you. For example, we may prepare aggregated reports about use of various products for research about the use of those products, the locations and applications for which they are used and how the products could be improved, from which your individual information cannot be singled out.

We may share your Personal Information as provided in this Statement. We may share Personal Information with our corporate affiliates (i.e., entities owned by or under common ownership with us). We may provide Personal Information to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, sending emails about our products or services, etc.) We may use or disclose your Personal Information to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our Community Guidelines and Terms of Use and to protect the rights, property, safety or interests of our company, our Corporate Affiliates or others. We may share aggregated or anonymized information with third parties without restriction. We may use third party-placed tracking pixels and Cookies and related or similar technologies to help us understand how to improve the customer experience on our Sites, to personalize our content, and to develop and improve our products and services, including advertising.

We take seriously our responsibility to protect the information we collect or receive. We have implemented commercially reasonable technical, administrative and physical security measures to protect the information that we collect or receive. From time to time, we review and consider updates for our security procedures.

While we take steps to protect your Personal Information and keep it secure, you also play a role in protecting your information. You can help to maintain the security of your online transactions by not sharing your user name or password with anyone. If we receive instructions using your log-in information and password, we will assume that the instructions have been authorized by you. Any information or content that you post or upload to the Sites or our communities is publicly available and is not secure.

Likewise, emails sent to and from the Sites are not secure; please do not use email to transmit sensitive information to us. We will rarely, if ever, request Personal Information in an unsolicited email to you. If you have any question about the genuineness of an email you receive that appears to be from us, please contact us using the information in the Contacting Us section below and do not furnish Personal Information in response to the email unless its authenticity can be verified.

This website may contain links to websites maintained by third parties with which we have no affiliation. This Privacy Policy does not reflect the privacy practices of those sites, and you should consult the privacy policies of those sites to learn about their practices. A link to any third-party site does not mean that we endorse it or the quality or accuracy of information presented on it.

Third parties, such as Bazaarvoice and Facebook, also may use our website to collect personal information about you and your online activities.

Bazaarvoice's use of any data collected through its cookies is subject to the Bazaarvoice Privacy Policy, and is reflected in their Service Descriptions.

Facebook’s use of any data collected through its pixel tag is subject to the Facebook Data Policy.

To opt out of the use of cookies for marketing, please click on the links below.
https://optout.networkadvertising.org/?c=1
http://www.google.com/privacy/ads/.

STIHL uses Attentive Mobile Inc. to support its SMS/MMS and text messaging system. View Terms & Privacy. To opt out of the text messaging system, text STOP.

Some of our sites may use YouTube and YouTube API Services to display videos and video information.

By viewing videos and/or their corresponding information on any of our sites, you are agreeing to be bound by the YouTube Terms of Service which can be found here: https://www.youtube.com/t/terms

We do not retrieve, analyze or store any personal user information via YouTube APIs.

You can also find more information regarding Google’s privacy policy here: https://www.google.com/policies/privacy

If you no longer wish to receive marketing materials from us, you can let us know by other unsubscribe features that we provide in our marketing communications, contacting us in writing at stihlcs@stihl.us, or through the Contact Us page and we will make every effort to accommodate your request. Subject to local law, you may have certain additional rights regarding your Personal Information. These may include the following rights to: access your Personal Information; delete your Personal Information; restrict our use of your Personal Information; object to our use of your Personal Information; receive your Personal Information in a usable electronic format and transmit it to a third party (also known as the right of data portability); lodge a complaint with your local data protection authority; and withdraw any consent you have given to uses of your Personal Information.

We retain your Personal Information for as long as we have a relationship with you and for a period after our relationship with you has ended.

When deciding how long to keep your Personal Information after our relationship with you has ended, we take into account how long we need to retain the information to fulfill the purposes described above and to comply with our legal obligations.

STIHL’s products and website are not intended for use by minors. We do not knowingly solicit or collect Personal Information from minors. If we learn that, despite these measures, a minor has submitted Personally Information to us through the Site, we will take reasonable measures to delete such Personal Information from our records and to not use such information for any purpose (except where necessary to protect the safety of the minor or others as required by law).

We do not transfer personal information for monetary consideration. If you would like to tell us not to sell your information in the future, please submit a request via our online contact form or by email at stihlcs@stihl.us, with your name, postal address, telephone number and email address with “Nevada do not sell” in the subject line.

If you are a California resident, you have the right to request information from us regarding the manner in which we share with third parties certain categories of information that identifies you for the third-parties’ direct marketing purposes and the identities of the third parties with whom that information is shared. If you wish to exercise those rights, please email us at stihlcs@stihl.us, call 1-800-467-8445, or submit a request via our online contact form.

Beginning January 1, 2020, California residents may exercise certain privacy rights pursuant to the California Consumer Privacy Act of 2018 (“CCPA”). Your right to submit certain requests as a California resident are described below. Please note that when submitting a request, you will be asked to provide information to verify your identity before action is taken. You may designate an authorized agent to make the requests below on your behalf. An authorized agent must submit proof to us that he or she has been authorized by you to act on your behalf, and you will need to verify your identity directly with us.

If you are a California resident, you have the right to request more information regarding the following, to the extent applicable:

• The categories of Personal Information we have collected about you.
  
• The categories of sources from which we have collected your Personal Information.
  
• The business or commercial purpose why we collected or, if applicable, sold your Personal Information.
  
• The categories of third parties with whom we shared your Personal Information in the past 12 months.
  
• The specific pieces of Personal Information we have collected about you.
  
• The categories of Personal Information that we have shared with third parties about you for a business purpose.
  
  

You may submit a request to delete your Personal Information by emailing us at stihlcs@stihl.us, calling us at 1-800-467-8445, or submitting a request via our online contact form. In connection with submission of your request, we will take steps to verify your identity as outlined below, and you will need to verify your identity before action is taken.

We do not sell your information for monetary consideration, but we may transfer your Personal Information to third parties that provide us with services, such as advertising, data analysis and security, and marketing leads. This data exchange may qualify as “other valuable consideration” for purposes of the definition of a “sale” under the CCPA. If you are a California resident and would like to instruct us not to sell your personal information, submit a request via our online contact form. If you request that we not sell your information, we will honor your request within 15 days, will notify those who received your information during the 90 days before your request to not further sell your information and will notify you when this has been completed. Once we receive your Do-Not-Sell request, we will wait at least 12 months before asking you to reauthorize sales of your personal information.

If you are a California resident, you also have the right to request that we delete your Personal Information collected or maintained by us. Once we receive your request, we will let you know what, if any, Personal Information we can delete from our records, and we will direct any service providers with whom we shared your Personal Information also to delete your Personal Information from their records. There may be circumstances where we cannot delete your Personal Information or direct service providers to delete your Personal Information from their records. For example, if we need to: (1) retain your Personal Information to complete a transaction, provide goods or services, or provide relevant safety or recall information; (2) detect security incidents; (3) protect against unlawful activities; (4) identify, debug or repair errors; or (5) comply with a legal obligation. You may submit a request to delete your Personal Information by emailing us at stihlcs@stihl.us, calling us at 1-800-467-8445, or submitting a request via our online contact form. In connection with submission of your request, we will take steps to verify your identity as outlined below, and you will need to verify your identity before action is taken.

Upon submission of a request for information or a request to delete information, we will take reasonable steps to confirm that the person submitting the request to know or request to delete is the person to whom the information relates, and to prevent unauthorized access or deletion of information. The specific steps taken to verify the identity of the requesting person may vary based on the nature of the request, including the type, sensitivity and value of the information requested, the risk of harm posed by unauthorized access or deletion, the likelihood that fraudulent or malicious actors may seek the information, the robustness of personal information provided to verify your identity, the nature of our business relationship with you, and available technology for verification.

We will generally try to avoid requesting additional information from you for the purpose of verification, but we may need to do so if we cannot verify your identity based on the information already maintained by us. If we request additional information to verify your identity, it will be for that purpose only, and will be deleted as soon as practical after processing the request, except as otherwise provided by law.

The following generally describes the verification processes we use:

• Password Protected Accounts. If you have a password-protected account with us, we may use existing authentication practices to verify your identity, but will require re-authentication before disclosing or deleting data. If we suspect fraudulent or malicious activity relating to your account, we will require further verification (as described below) before complying with a request to know or delete.
• Verification for Non-Accountholders. If you do not have, or cannot access, a password-protected account with us, we will generally verify your identity as follows:
• For requests to know categories of personal information, we will verify your identity to a reasonable degree of certainty by matching at least two data points provided by you with reliable data points maintained by us.
• For requests to know specific pieces of personal information, we will verify your identity to a reasonably high degree of certainty by matching at least three data points provided by you with reliable data points maintained by us. We will also require a declaration, signed under penalty of perjury, that the person requesting the information is the person whose information is the subject of the request. We will maintain all signed declarations as part of our records.
• For requests to delete personal information, we will verify your identity to a reasonable degree or a reasonably high degree of certainty depending on the sensitivity of the personal information and the risk of harm posed by unauthorized deletion. We will act in good faith when determining the appropriate standard to apply.

If there is no reasonable method by which we can verify your identity, we will state so in response to a request to know or delete personal information, including an explanation of why we have no reasonable method to verify your identity.

By exercising any of the above listed privacy rights conferred by the California Consumer Privacy Act of 2018, you have the right not to receive discriminatory treatment by us. This means that, consistent with California law, we will not deny providing goods or services to you, charge you different prices or provide a different level or quality of goods and services to you unless those differences are related to the value of your information.

We may change this Privacy Policy from time to time. Should we do so, we will post the changes to this page. We suggest that you periodically consult this Privacy Policy to review any changes. Your continued use of the website after the effective date of any modification to the Privacy Policy will be deemed to be your agreement to the changed terms.